iloveDollheart.com USER GUIDE
How to place an order
- Select (Click) the items you wish to check.
- If you wish to purchase, please click "Add to Cart"
- From here you may press "Continue Shopping" to search for more or press “Check Out” to finalize the purchase by making the payment.
- Please check your personal information and make sure information is correct.
- Then, please fill out the delivery information where your orders to be delivered. When you are
- Complete with above information, please select type of payment and press "Check out".
You will receive an order number via e-mail once your order is complete.
Please see the payment instruction to make the payment.
We notify you the expected delivery date within 24 hours once payment is verified.
1.Easy to check 'in stock' and 'pre-order' items! ; Following each category name, you can figure out the item status easily. In stock in USA items usually ships out in 1~3 days to you. However, stock in Hong Kong will take about 2~4 weeks because of the merged shipment schedule from Hong Kong. Preorder will follow the estimated launching date of the item.
2.We accept the credit card payment! ; The new system accepts the credit card as your payment. So, you can order with any major credit card. Also when you choose PayPal as a payment, the system automatically connects your paypal account for payment. So, you can use Paypal very easily as well.
3.Shipping Notice ; Upgraded shipping notice lets you find out the shipment status by system. Also, you can now tract your shipment history via automatic system even on partially shipped from your order.
4.Layway system ; You can choose Layway option as your payment on the system.
MAKE ONLY $5 DEPOSIT FOR NOW AND PAY THE REMAINING BALANCE WHEN ITEMS ARE READY TO SHIP. If you need more time to prepare the balance for already stocked items, you can use a 3 monthly payment layaway. (The balance is divided into 3 equal payments. Each payment is due every 30th of the month.) (1) $5 Deposit is non-refundable. (2) Under the 3 monthly payments layaway, it is not possible to change your ordered product. After your payment is made, send the confirmation of payment by fax or email. (F. +1 818 548 9244/ E. helpdesk@ilovedollheart.com)
If you have any questions, please email us at helpdesk@ilovedollheart.com or call (818) 507-6936, fax (818) 548-9244
iloveDollHeart.com hours are Tuesday-Friday 12pm-5pm (Pacific Time)
